FAQs
Bath Salts
What type of bath salts do you offer?
We offer premium bath salts made primarily from Himalayan salt, known for its natural minerals and soothing properties.
What are the benefits of Himalayan bath salt?
Himalayan salt helps relax muscles, detoxify the skin, improve circulation, and promote overall wellness.
Are your bath salts suitable for sensitive skin?
Yes, our bath salts are gentle and suitable for most skin types. However, we recommend a patch test for very sensitive skin.
How do I use your bath salts?
Add a handful of bath salt to warm bath water, allow it to dissolve, and soak for 15–20 minutes for best results.
Do your bath salts contain any artificial chemicals or fragrances?
Our bath salts are primarily natural, but specific variants may include light fragrance. Always check product details for ingredients.
Premium Towels
What material are your hand towels made of?
Our hand towels are made from 100% premium cotton, ensuring softness, durability, and high absorbency.
What sizes are available?
We offer two sizes:
- 16 × 27 inches
- 16 × 29 inches
How many colors do you offer?
Our hand towels are available in five elegant colors to match different styles and settings.
Are your towels suitable for salons and spas?
Yes, our towels are perfect for salons, spas, and home use due to their premium quality and durability.
Are the towels machine washable?
Yes, our towels are machine washable. We recommend washing in cold or warm water and avoiding harsh bleach to maintain quality.
Spa & Nails
What spa and nail products do you offer?
We provide a wide range of essentials including acetone, alcohol, disposable slippers, gloves, and more.
Are your products suitable for professional salon use?
Yes, all our spa and nail supplies are designed for professional and commercial use, ensuring quality and reliability.
Do you offer bulk purchasing options?
Yes, we support bulk orders for salons and businesses. Please contact us for wholesale inquiries.
Are your disposable items hygienic and safe?
Absolutely. Our disposable products like slippers and gloves are designed to maintain high hygiene standards.
What type of acetone and alcohol do you provide?
We offer high-quality salon-grade acetone and alcohol suitable for nail treatments and sanitization purposes.
Shipping Policy
Where do you ship?
We currently ship only within the United States, including all 50 states. We do not ship to U.S. Territories or internationally.
Do you ship to P.O. Boxes?
No, we do not ship to P.O. Boxes. Please provide a valid residential or commercial address at checkout.
What are your shipping charges?
- Orders $100 and under: Flat rate of $9.99
- Orders over $100: Free standard shipping
Do you offer free local shipping?
Yes, we offer free shipping within Houston, Texas, and surrounding suburban areas (based on delivery address eligibility).
How long does order processing take?
Orders are typically processed within 1–3 business days. Orders placed on weekends or holidays are processed the next business day.
How long does delivery take?
Standard delivery usually takes 3–7 business days after processing. Delivery times may vary depending on location and carrier.
Will I receive tracking details?
Yes, once your order ships, you will receive a confirmation email with tracking information.
What should I do if my order is delayed or lost?
Delays may happen due to weather, carrier issues, or high order volume. If your order is significantly delayed or lost, please contact our support team.
Refund & Returns
What is your return policy duration?
Our return policy lasts 15 days from the date of delivery. After 15 days, we cannot offer a refund or exchange.
What are the conditions for returning an item?
To be eligible for a return:
- Item must be unused
- Item must be in original condition
- Item must be in original packaging
- Proof of purchase is required
What items are not eligible for return?
We do not accept returns for:
- Items not in original condition
- Damaged or incomplete items (not due to our error)
- Items returned after 15 days
How do refunds work?
Once we receive and inspect your return, we will notify you via email. If approved, your refund will be processed and issued to your original payment method within a few business days.
What if my refund is late or missing?
If you haven’t received your refund:
- Check your bank account
- Contact your credit card provider
- Contact your bank
If the issue persists, email us at hello@aureatexas.com
Are sale items refundable?
No, only regular-priced items are eligible for refunds. Sale items are non-refundable.
Do you offer exchanges?
Yes, we replace items only if they are defective or damaged. Contact us at hello@aureatexas.com to request an exchange.
How do gift returns work?
- If marked as a gift → you receive store credit
- If not marked as a gift → refund goes to original purchaser
Who pays for return shipping?
Customers are responsible for return shipping costs. Shipping fees are non-refundable.
Do you recommend tracked returns?
Yes, for high-value items, we recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee receipt of returned items.
Where do I send my return?
Return shipping details will be provided after you contact us to initiate a return.